.ecs-hero{padding:clamp(44px,6vw,82px) 0 60px;overflow:hidden}.ecs-hero-grid{display:grid;grid-template-columns:minmax(0,1.02fr) minmax(430px,.98fr);gap:62px;align-items:center}.ecs-hero h1{font-size:clamp(46px,6vw,80px);line-height:.95;letter-spacing:-.052em;margin:0 0 24px;font-weight:800;max-width:850px}.ecs-hero h1 em{font-style:normal;color:var(--bk-orange)}.ecs-hero-lede{font-size:clamp(18px,1.5vw,22px);line-height:1.58;color:var(--bk-muted);max-width:720px;margin:0 0 28px}.ecs-hero-actions{display:flex;gap:10px;flex-wrap:wrap}.ecs-hero-note{font-size:13px;font-weight:700;color:var(--bk-muted);margin-top:14px}
.ecs-stage{position:relative;min-height:590px}.ecs-stage:before{content:"";position:absolute;inset:32px 18px 20px 64px;background:var(--bk-orange);border-radius:34px}.ecs-photo{position:absolute;left:0;top:0;width:68%;height:88%;overflow:hidden;border-radius:30px;border:6px solid var(--bk-warm);box-shadow:var(--bk-shadow);z-index:2}.ecs-photo img{width:100%;height:100%;object-fit:cover;object-position:center 24%}.ecs-order-card{position:absolute;right:0;bottom:0;width:58%;background:var(--bk-ink);color:var(--bk-white);border-radius:22px;padding:18px;z-index:3;box-shadow:var(--bk-shadow)}.ecs-order-head{display:flex;justify-content:space-between;gap:12px;align-items:center;padding-bottom:12px;border-bottom:1px solid rgba(255,255,255,.12);font-size:11px;text-transform:uppercase;letter-spacing:.1em;font-weight:800;color:rgba(255,255,255,.55)}.ecs-order-head b{color:var(--bk-orange)}.ecs-order-flow{display:grid;gap:7px;padding-top:12px}.ecs-order-row{display:grid;grid-template-columns:68px 1fr auto;gap:9px;align-items:center;padding:9px 0;border-bottom:1px solid rgba(255,255,255,.08);font-size:12px}.ecs-order-row:last-child{border-bottom:0}.ecs-order-row strong{font-size:12px}.ecs-status{padding:4px 7px;border-radius:999px;background:rgba(242,138,36,.16);color:var(--bk-orange);font-size:9px;text-transform:uppercase;letter-spacing:.08em;font-weight:800}
.ecs-answer{display:grid;grid-template-columns:.78fr 1.22fr;gap:66px;align-items:start}.ecs-answer-card{background:var(--bk-orange);padding:28px;border-radius:22px;position:sticky;top:104px}.ecs-answer-card span{font-size:11px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}.ecs-answer-card strong{display:block;font-size:clamp(28px,3vw,42px);line-height:1.02;margin:14px 0 12px;letter-spacing:-.04em}.ecs-answer-card p{font-size:15px;line-height:1.58;margin:0}.ecs-answer-copy p{font-size:18px;color:var(--bk-muted);line-height:1.72}.ecs-answer-copy .ecs-definition{font-size:22px;color:var(--bk-ink);font-weight:700;line-height:1.48}
.ecs-journey{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));margin-top:42px;border-top:1px solid var(--bk-line-light);border-bottom:1px solid var(--bk-line-light)}.ecs-stage-card{padding:24px 15px;border-right:1px solid var(--bk-line-light);min-height:280px}.ecs-stage-card:last-child{border-right:0}.ecs-stage-card .n{font-size:10px;color:var(--bk-orange);font-weight:800;letter-spacing:.12em}.ecs-stage-card h3{font-size:20px;line-height:1.05;margin:28px 0 10px}.ecs-stage-card p{font-size:14px;color:rgba(255,255,255,.62);margin:0 0 15px}.ecs-stage-card ul{list-style:none;padding:0;margin:0;display:grid;gap:7px;font-size:13px;color:rgba(255,255,255,.72)}.ecs-stage-card li:before{content:"→";color:var(--bk-orange);margin-right:6px}
.ecs-queue-grid{display:grid;grid-template-columns:.88fr 1.12fr;gap:58px;align-items:start}.ecs-queue-visual{position:sticky;top:104px;border-radius:26px;background:var(--bk-ink);color:var(--bk-white);padding:24px;box-shadow:var(--bk-shadow)}.ecs-queue-visual h3{font-size:30px;line-height:1;margin:0 0 18px}.ecs-ticket{padding:13px 0;border-top:1px solid rgba(255,255,255,.12);display:grid;grid-template-columns:74px 1fr auto;gap:10px;align-items:center;font-size:12px}.ecs-ticket:first-of-type{border-top:0}.ecs-ticket .channel{font-size:9px;text-transform:uppercase;letter-spacing:.09em;color:rgba(255,255,255,.48)}.ecs-ticket strong{font-size:13px}.ecs-ticket .tag{font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:var(--bk-orange)}.ecs-queue-list{border-top:1px solid var(--bk-line)}.ecs-queue-row{display:grid;grid-template-columns:48px .75fr 1.25fr;gap:18px;padding:22px 0;border-bottom:1px solid var(--bk-line);align-items:start}.ecs-queue-row .n{font-size:11px;font-weight:800;color:var(--bk-orange-dark)}.ecs-queue-row h3{font-size:21px;line-height:1.08;margin:0}.ecs-queue-row p{margin:0;color:var(--bk-muted);font-size:15px}
.ecs-models{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:36px}.ecs-model{border:1px solid var(--bk-line);border-radius:22px;padding:30px;background:var(--bk-paper);min-height:420px}.ecs-model.is-support{background:var(--bk-ink);color:var(--bk-white);border-color:var(--bk-ink)}.ecs-model .label{font-size:11px;font-weight:800;letter-spacing:.12em;text-transform:uppercase;color:var(--bk-orange-dark)}.ecs-model.is-support .label{color:var(--bk-orange)}.ecs-model h3{font-size:clamp(30px,3vw,42px);line-height:1;margin:18px 0 14px;letter-spacing:-.04em}.ecs-model p{color:var(--bk-muted)}.ecs-model.is-support p{color:rgba(255,255,255,.65)}.ecs-model ul{list-style:none;padding:0;margin:24px 0 0;display:grid;gap:10px}.ecs-model li{padding-left:22px;position:relative}.ecs-model li:before{content:"✓";position:absolute;left:0;color:var(--bk-orange-dark);font-weight:900}.ecs-model.is-support li:before{color:var(--bk-orange)}
.ecs-escalation{display:grid;grid-template-columns:1fr 1fr;gap:48px;align-items:start}.ecs-escalation-map{display:grid;gap:10px}.ecs-escalation-step{display:grid;grid-template-columns:38px 1fr auto;gap:12px;align-items:center;background:#171717;border:1px solid rgba(255,255,255,.12);border-radius:14px;padding:14px}.ecs-escalation-step .n{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;background:rgba(242,138,36,.14);color:var(--bk-orange);font-weight:800}.ecs-escalation-step strong{font-size:15px}.ecs-escalation-step span{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:rgba(255,255,255,.5)}.ecs-escalation-copy p{color:rgba(255,255,255,.66);font-size:18px;line-height:1.68}.ecs-escalation-copy ul{list-style:none;padding:0;margin:24px 0 0;display:grid;gap:10px}.ecs-escalation-copy li{padding:13px 0;border-top:1px solid rgba(255,255,255,.12)}
.ecs-ops-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-top:36px}.ecs-ops{border:1px solid var(--bk-line);border-radius:18px;padding:24px;background:var(--bk-paper);min-height:240px}.ecs-ops b{display:block;font-size:11px;color:var(--bk-orange-dark);letter-spacing:.1em;text-transform:uppercase;margin-bottom:26px}.ecs-ops h3{font-size:24px;line-height:1.06;margin:0 0 10px}.ecs-ops p{margin:0;color:var(--bk-muted)}
.ecs-related{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-top:34px}.ecs-related a,.ecs-related .is-planned{display:flex;flex-direction:column;gap:7px;border:1px solid var(--bk-line);border-radius:17px;padding:22px;background:var(--bk-paper);min-height:120px}.ecs-related a:hover{background:var(--bk-orange)}.ecs-related strong{font-size:18px}.ecs-related span{font-size:14px;color:var(--bk-muted)}.ecs-related .is-planned{opacity:.48}.ecs-book-points{list-style:none;padding:0;margin:24px 0 0;display:grid;gap:10px}.ecs-book-points li{padding-left:24px;position:relative}.ecs-book-points li:before{content:"✓";position:absolute;left:0;font-weight:900}
@media(max-width:1100px){.ecs-hero-grid,.ecs-answer,.ecs-queue-grid,.ecs-escalation{grid-template-columns:1fr;gap:42px}.ecs-stage{min-height:540px;max-width:660px}.ecs-answer-card,.ecs-queue-visual{position:static}.ecs-journey{grid-template-columns:repeat(3,1fr)}.ecs-stage-card:nth-child(3n){border-right:0}.ecs-stage-card:nth-child(-n+3){border-bottom:1px solid var(--bk-line-light)}}
@media(max-width:760px){.ecs-hero{padding-top:34px}.ecs-stage{min-height:470px}.ecs-photo{width:75%;height:82%}.ecs-stage:before{inset:26px 6px 12px 38px}.ecs-order-card{width:72%;padding:14px}.ecs-order-row{grid-template-columns:55px 1fr}.ecs-order-row .ecs-status{grid-column:2;width:max-content}.ecs-journey,.ecs-models,.ecs-ops-grid,.ecs-related{grid-template-columns:1fr}.ecs-stage-card{border-right:0;border-bottom:1px solid var(--bk-line-light)}.ecs-stage-card:last-child{border-bottom:0}.ecs-queue-row{grid-template-columns:36px 1fr}.ecs-queue-row p{grid-column:2}.ecs-escalation-step{grid-template-columns:34px 1fr}.ecs-escalation-step span{grid-column:2}}